At The Art Soothe Store, we’re committed to providing a seamless shopping experience for our design-conscious customers worldwide. Below you’ll find detailed information about our shipping options and returns process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to accommodate your needs:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after shipment)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after shipment)

Note: We currently ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We want you to be completely satisfied with your purchase from our curated collection of home furnishings. If you’re not happy with your item, we offer a straightforward returns process.

Our Return Policy

We accept returns within 15 days of delivery for most items, provided they are in their original condition with all tags attached and packaging intact.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Bedding (opened or used items)
  • Candles & Diffusers (opened or used items)
  • Barware (used items)
  • Any customized or made-to-order products

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request (use our template below).
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your item securely in its original packaging with all tags attached.
  4. Ship the item back to us using a trackable shipping service to:
    The Art Soothe Store Returns
    2672 Patton Lane
    Raleigh, NC 27609
    USA
  5. Wait for processing – Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund or exchange.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear The Art Soothe Store Customer Service,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange:
– [Product Name]
– [Quantity]
– [Reason for return/exchange]

For exchanges, I would like to receive: [New Product Name] in [Size/Color if applicable].

Please let me know the next steps and if you need any additional information from me.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once your return is received and inspected, we will send you an email notification about the status of your refund. If approved:

  • Credit card payments: Refund processed within 5-7 business days (plus 2-5 business days for your bank to post it)
  • PayPal payments: Refund processed within 24-48 hours

Exchanges

We only replace items if they are defective or damaged. For exchanges:

  • Same item: Follow the return process above and indicate you want an exchange
  • Different product: Return the original item for a refund and place a new order

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item). We recommend using a trackable service with insurance for valuable items.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund at no additional cost.

Mid-Century Modern Care: Our quality products come with care instructions. Improper care may void the return policy.

Contact Us

For questions about our Shipping & Returns policy, contact our customer service team:

Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm EST

Thank you for choosing The Art Soothe Store for your home furnishing needs. We’re committed to making every aspect of your experience reflect our dedication to quality and customer satisfaction.