At The Art Soothe Store, we take pride in offering carefully curated home furnishings that meet our high standards of quality and design. However, we understand that sometimes a product may not meet your expectations. Our returns and exchanges policy is designed to make this process as seamless as possible for our design-conscious customers.
Our Return Policy
We accept returns within 15 days of delivery for most items in their original condition with all tags attached and packaging intact. To be eligible for a return, your item must be unused and in the same condition that you received it.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Bedding (opened or used items)
- Candles & Diffusers (opened or used items)
- Barware (used items)
- Any customized or made-to-order products
How to Initiate a Return or Exchange
Follow these simple steps to return or exchange an item:
- Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request. Please use our return request template below.
- Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
- Package your item securely in its original packaging with all tags attached.
- Ship the item back to us using a trackable shipping service to: The Art Soothe Store Returns
2672 Patton Lane
Raleigh, NC 27609
USA - Wait for processing – Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund or exchange.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear The Art Soothe Store Customer Service,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) to return/exchange:
– [Product Name]
– [Quantity]
– [Reason for return/exchange]
For exchanges, I would like to receive: [New Product Name] in [Size/Color if applicable].
Please let me know the next steps and if you need any additional information from me.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal) within:
- 5-7 business days for credit card payments
- 24-48 hours for PayPal payments
Please note that depending on your credit card company, it may take additional 2-5 business days after the credit is applied for it to post to your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please follow the return process above and indicate that you would like an exchange rather than a refund.
For exchanges to a different product, you will need to return the original item for a refund and place a new order for the desired product.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable.
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and we will arrange for a replacement or refund at no additional cost to you.
Mid-Century Modern Care
Our products are designed with quality materials and craftsmanship. To maintain their beauty, please follow the care instructions provided with each item. Improper care may void the return policy.
Contact Us
For any questions about our Returns & Exchanges policy, please contact our customer service team:
Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm EST
We appreciate your trust in The Art Soothe Store for your home furnishing needs and strive to make every aspect of your shopping experience, including returns, reflect our commitment to quality and customer satisfaction.